Returns Policy

Your Satisfaction, Our Priority at IluVida

At IluVida, we are committed to your complete satisfaction with every purchase. We understand that sometimes an item might not meet your expectations, so we've made our return process straightforward and customer-friendly.

We accept returns within 30 days of the customer having received the product as per the tracking delivery.

Return Eligibility

Condition Matters: Your item must be in the same condition you received it - unworn or unused, with tags, and in its original packaging.
Proof of Purchase: Please have your receipt or proof of purchase ready.

Initiating a Return

Contact Us: Email us at contact@revitalvibe.com to start the process. We'll send you a return form to complete.
Return Instructions: We'll guide you on how and where to send your package - this will depend which factory has produced the item and shipped it.
Shipping Responsibility: The cost of returning the item is your responsibility.

Note: Returns without prior approval may not be accepted.

Need Help?

Damages and Issues

Immediate Action: If you receive a damaged, defective, or incorrect item, please contact us immediately.

Exceptions

Non-returnable Items: Perishable goods, custom products, and personal care goods cannot be returned.
Final Sale and Gift Cards: Items bought on sale or gift cards are non-returnable.

Exchanges

Quick Exchange: Return the original item and make a separate purchase for the new item.

EU Customers

14-Day Cooling Off: You have 14 days to cancel your order, for any reason.

Refunds

Process: We will track the return and inspect it upon arrival. If approved, we'll refund you on your original payment method within 10 business days.
Follow-Up: If you haven't received your refund after 15 business days, contact us.

Thank you for choosing IluVida.

Warm regards,

The IluVida Team

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