Root Revive Hair Thickening Shampoo

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All products are shipped from several local and international locations and in some cases can take some time to arrive. 

We estimate that delivery will take 15 - 20 business days but we will make every attempt to get it to you sooner. All deliveries are tracked for your safety. 

• United States: 15 - 20 Business Days

Some distant areas can take a bit longer, but we’ll get it to you!

• The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the processing time.
• Deliveries might take longer than expected because of the incorrect shipping addresses, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.

It is recommended to provide a phone number during checkout in order to avoid any delays should our carriers encounter any issues during delivery.

We do not refund items sent to an incorrect address given by the customer. Please make sure that the address you provide is accurate.

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email provided at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped separately. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

If you have any questions, shoot us an email at contact@iluvida.com and someone from our team will make sure to help you out!

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

Your Satisfaction, Our Priority at IluVida

At IluVida, we are committed to your complete satisfaction with every purchase. We understand that sometimes an item might not meet your expectations, so we've made our return process straightforward and customer-friendly.

We accept returns within 30 days of the customer having received the product as per the tracking delivery. 

Return Eligibility

• Condition Matters: Your item must be in the same condition you received it - unworn or unused, with tags, and in its original packaging.
• Proof of Purchase: Please have your receipt or proof of purchase ready.

Initiating a Return

• Contact Us: Email us at contact@revitalvibe.com to start the process. We'll send you a return form to complete.
• Return Instructions: We'll guide you on how and where to send your package - this will depend which factory has produced the item and shipped it.
• Shipping Responsibility: The cost of returning the item is your responsibility.

Note: Returns without prior approval may not be accepted.

Need Help?

Contact us at contact@iluvida.com for any return-related queries.

Damages and Issues

• Immediate Action: If you receive a damaged, defective, or incorrect item, please contact us immediately.

Exceptions

• Non-returnable Items: Perishable goods, custom products, and personal care goods cannot be returned.
• Final Sale and Gift Cards: Items bought on sale or gift cards are non-returnable.

Exchanges

• Quick Exchange: Return the original item and make a separate purchase for the new item.

EU Customers

• 14-Day Cooling Off: You have 14 days to cancel your order, for any reason.

Refunds

• Process: We will track the return and inspect it upon arrival. If approved, we'll refund you on your original payment method within 10 business days.
• Follow-Up: If you haven't received your refund after 15 business days, contact us.

Thank you for choosing IluVida.

Warm regards,

The IluVida Team